6:43 a.m.: Janna grabs her backpack from her car and heads into the Launch headquarters. The office doesn’t officially open until 7:30 a.m., but Janna arrives early most days. “Mornings are the best part of my day,” she says. “I’m usually here by 6:45 or so.”

7:40 a.m.: After Janna finishes sending a few emails, she logs into her Canvas account on her computer. Canvas is Launch’s learning management system, and Janna performs course walk-throughs to check in on Launch’s online teachers. 8:45 a.m.: A little over an hour later, Janna has made it through four walk-throughs. “We look to make sure our teachers are keeping up with grading, providing adequate feedback and regularly communicating,” says Janna. She and Christopher Kensinger, Launch’s Specialist of Student Services, perform teacher walkthroughs quarterly. The two are responsible for coaching online teachers. “It’s a very important part of our job,” Janna says. “It’s important that our teachers are doing what’s best for students.”

10 a.m.: Janna grabs papers from the printer and pulls out her highlighter. It’s time for her next task—calling Launch partner district liaisons to notify them of inactive students. “We offer support and also provide documentation,” Janna says. She makes dozens of these calls each week.

11:30 a.m.: Lunch time! Janna is having a shake from Healthy Edge—her favorite locally owned drink shop. “The lemon blueberry shake is one of my favorites,” she says. Bonus: it has less than 300 calories!

1:17 p.m.: Janna picks up the phone and dials the number for Webb City High School. “I’m going to meet with Joplin next week, so I thought I’d swing by Webb City, too,” Janna says. Janna’s Joplin meeting is to discuss the possibility of a Launch partnership, but Webb City is already a Launch partner district, so she wants to check in. “I go on multiple check-in visits every week,” Janna says. “Liaisons always appreciate the personable service. They like having someone to sit down with to talk out their implementation plan for virtual learning.”

2:30 p.m.: Student Services meeting time! “I manage our Launch Student Services team,” Janna says. “Our team is responsible for all Launch enrollments. We also train and support all of our online teachers.”

4:02 p.m.: Janna packs up for the day. “I have to go and take Chappy for a walk,” Janna says, referring to her evening plans with her dog. “We had to cut last night’s walk short because it started raining, and he was not happy!”